SHIPMENT & RETURN AND REFUND POLICY

Our website www.lesourdo.com offers a third-party shipping service for purchasing le'sourdo® by Swiss Bake Ingredients Pvt. Ltd. products.  However, we do not allow personal pickups from our warehouse. The shipping charges may vary from a flat shipping charge per order to per kg shipping charge, depending on the delivery location. Additionally, special handling and warehousing charges may apply on a case-by-case basis.

DELIVERY TIME

Our deliveries are swift and usually made within a minimum of 5 days and a maximum of 15 days (excluding Sundays and bank holidays) from the dispatch date. However, in exceptional situations or for pin codes that are out of serviceable areas, delivery times may exceed the standard timeframe. Unforeseen circumstances such as weather conditions, logistical disruptions, or other external factors may also cause delays. To track the delivery status in real-time, customers can use the tracking details provided by us.

PAYMENT POLICY

Regarding the payment, we offer various options including credit/debit card, net banking, bank transfer, payment via cheque, and credit after mutual understanding and approval.

RETURN POLICY

There is a return policy in place in case of quality concerns or delivery of damaged products. Our customers can connect with us directly within three days of delivery via email support@lesourdo.com or our customer support number [insert number]. In such cases, le’sourdo® by Swiss Bake Ingredients Pvt. Ltd. will bear the cost of return and replace the product at the earliest.

 

REPLACEMENT POLICY

However, replacements are handled strictly on a case-by-case basis. If the customer requests a product replacement or returns the product due to quality or damage related issues, we will review the complaint within 5 to 7 working days. We strive to replace the product at the earliest within 12 to 15 working days.

 

REFUND POLICY

we take pride in delivering high-quality sourdough solutions. To ensure a seamless experience, please review our refund and return policy below:

· No Refunds on Purchases: Payments made for goods purchased from our website are non-refundable.

· Returns & Replacements: We only offer refunds or replacements in cases where the product is received in a defective or damaged condition.

· Claim Process: Any issues must be reported within 48-72 hours of delivery. Kindly share clear images of the damaged product with our support team or designated salesperson.

· Customer Support: For assistance, please contact our customer care team at +91-744-733-1888 or email us at support@lesourdo.com.